Privacy Policy

We know that you care about your personal data and how it is used, and we want you to trust that we use your personal data carefully. This Privacy Notice will help you understand what personal data we collect, why we collect it and what we do with it.

Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions by sending us an email to info@zuca-europe.com

WHO IS COLLECTING?

Any personal data provided to or collected by ZÜCA Europe is controlled by TDBC B.V., Rivium Boulevard 301-320, 2909 LK Capelle aan den IJssel The Netherlands.

This Privacy Notice applies to personal data collected by ZÜCA Europe in connection with the services and products we offer. References to “ZÜCA Europe” or “We” in this Notice means “TDBC B.V.”

This Privacy Notice also applies to ZÜCA Europe’s marketing content, including offers and advertisements for ZÜCA Europe’s products and services, which we (or a service provider acting on our behalf) send to you on third-party websites, platforms and applications based on your site usage information. These third-party websites generally have their own Privacy Notice and Terms and Conditions. We encourage you to read them before using those websites.

INFORMATION COLLECTED

We may collect personal data from a variety of sources. This includes:

  • Personal Data you give us directly
    We collect data about how you use our services and products, such as the types of content you view or engage with, or the frequency and duration of your activities. We also collect personal data you provide us when you sign up for a marketing newsletter, complete a survey or register for an account to buy our products. In so doing, we may ask for personal data, such as your name, gender, date of birth, address, email address, telephone number or credit card details. 
  • Personal data we collect automatically
    We also receive and store certain types of personal data whenever you interact with us online. For example, we use cookies and tracking technologies (to find out more, see our cookie policy) to obtain personal data when your web browser accesses our websites or advertisements and other content served by or on behalf of ZÜCA Europeon other websites. Your personal data is also collected when you search, buy, post, participate in a contest or questionnaire or communicate with our customer service teams. Examples of the types of personal data we collect include; IP address, device ID, location data, computer and connection information such as browser type and version, time zone setting, browser plug-in types and versions, operating system, and purchase history. During some of your internet browsing on ZÜCA Europe’swebsites we may also use software tools to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes. 
  • Personal data we collect from other sources. We collect personal data from other sources including our trusted partnerships with third-parties and where we operate ZÜCA Europe’s accounts on third-party platforms: For example, when you use the “like” functionality on Facebook and/or Instagram. Additionally, we receive information about you and other visitors’ interactions with our advertising to measure whether our advertising is relevant and successful.

USE OF DATA

We use the collected data for various purposes:

  • To process your payments, if you purchase our products, to provide you with your order status, deal with your enquiries and requests, and assess and handle any complaints;
  • To process and answer your inquiries or to contact you to answer your questions and/or requests;
  • To develop and improve our products, services, communication methods and the functionality of our websites;
  • For the purposes of competitions or promotions that you have entered;
  • To communicate information to you and to manage your registration and/or subscription to our newsletter or other communications;
  • To manage our everyday business needs regarding your participation in our contests, sweepstakes or promotional activities or request;
  • To authenticate the identity of individuals contacting us by telephone, electronic means or otherwise;
  • For internal training and quality assurance purposes;
  • To provide personalised products, communications and targeted advertising as well as product recommendations to you.
  • TRANSFER OF DATA

    We share your personal data internally and with selected third-parties in the following circumstances:

  • Third-party service providers: In order to carry out your requests, respond to your inquiries, fulfil your orders we share your personal data with third-party service providers that perform functions on our behalf, such as companies that: host or operate our websites, process payments, analyse data, provide customer service, postal or delivery services, and sponsors or other third-parties that participate in or administer our promotions. They have access to personal data needed to perform their functions but may not use it for other purposes. Further, they must process this personal data in accordance with this Privacy Notice and as permitted by applicable data protection laws and regulations.
  • Other third-parties.Your personal data will also be used by us or shared with our sponsors, advertisers, advertising networks, advertising servers, social media networks, and analytics companies or other third-parties in connection with marketing, promotional, and other offers, as well as product information.
  • Business transfers. If we are involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
  • Legal disclosure.Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). 
  • INTERNATIONAL DATA TRANSFERS

    We will only send personal data collected within the European Economic Area (EEA) to foreign countries in circumstances such as:

    • To follow your instructions;
    • To comply with a legal duty; or
    • To work with our agents or Principal who we use to help run our business and services.

    If we do transfer personal data to outside of the EEA, We will make sure that it is protected in the same way as if it was being used in the EEA. We’ll use one of the following safeguards:

    • Put in place a contract with the foreign third-party that means they must protect personal data to the same standards as the EEA

    PROTECTION OF PERSONAL DATA

    ZÜCA Europe takes the security of your personal data very seriously. We take every effort to protect your personal data from misuse, interference, loss, unauthorised access, modification or disclosure.

    Our measures include implementing appropriate access controls, investing in the latest Information Security Capabilities to protect the IT environments we leverage, and ensuring we encrypt, pseudonymise and anonymise personal data wherever possible.

    Access to your personal data is only permitted among our employees and agents on a need-to-know basis and subject to strict contractual confidentiality obligations when processed by third-parties.

    RETENTION OF DATA

    We will keep your personal data for as long as we need it for the purpose it is being processed for. For example, where you make a purchase online with us we will keep the data related to your purchase, so we can perform the specific contract you have entered and after that, we will keep the personal data for a period which enables us to handle or respond to any complaints, queries or concerns relating to the purchase.

    Your data may also be retained so that we can continue to improve your experience with us and to ensure that you receive any loyalty rewards which are due to you.

    We retain the identifiable data we collect directly for targeting purposes for as little time as possible, after which we employ measures to permanently delete it.

    We will actively review the personal data we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or consumer need for it to be retained.

    YOUR DATA PROTECTION RIGHTS

    Your rights in relation to your personal data how it is processed. You can exercise these rights at any point. We have provided an overview of these rights below together with what this entails for you. You can exercise your rights by sending an emailor submitting a request through the “Contact Us” form on our websites.

    • The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. Therefore, we’re providing you with the information in this Notice.
    • The right to access and rectification. You have the right to access, correct or update your personal data at any time. We understand the importance of this and should you want to exercise your rights, please contact us.
    • The right to data portability. The personal data you have provided us with is portable. This means it can be moved, copied or transmitted electronically under certain circumstances.
    • The right to be forgotten. Under certain circumstances, you have right to request that we delete your data. If you wish to delete the personal data we hold about you, please let us know and we will take reasonable steps to respond to your request in accordance with legal requirements. If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it.
    • The right to restrict processing. Under certain circumstances, you have the right to restrict the processing of your personal data.
    • The right to object. Under certain circumstances, you have the right to object to certain types of processing, including processing for direct marketing (i.e., receiving emails from us notifying you or being contacted with varying potential opportunities).
    • The right to lodge a complaint with a Supervisory Authority. You have the right to lodge a complaint directly with any local Supervisory Authority about how we process your personal data.
    • The right to withdraw consent. If you have given your consent to anything we do with your personal data (i.e., we rely on consent as a legal basis for processing your personal data), you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). You can withdraw your consent to the processing of your personal data at any time by contacting us with the details provided below.

    Further information and advice about your rights can be obtained from the data protection Regulator in your Country.

    CHILDREN

    Minors (under the age of 18) are not allowed to submit any Personal Data to us or to place orders and can thus only use the services of this Site in the presence of a parent or guardian and only with their permission.

    We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

    LINKS TO OTHER SITES

    The Site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

    We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services

    QUESTIONS ABOUT THIS PRIVACY POLICY

    We'll happy to provide additional information or answer any questions, please Call us at 0031 (0)85 401 24 60, Write to Customer Service TDBC B.V., Rivium Boulevard 301-320, 2909 LK Capelle aan den IJssel The Netherlands or send an email to info@zuca-europe.com