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Contact details

COC number: 96025859
TAX/VAT Number: NL867436785B01
ZUCA EUROPE Hofplein 20
3032 AC Rotterdam
the Netherlands

Frequently asked questions

General Product Information
Is the ZÜCA Insert Bag waterproof?

The fabric is coated with 2 layers of polyurethane which make the insert bag water repellent but not waterproof. Light rainfall, will bead off of the insert bag. A heavy downpour, however will soak the bag. ZÜCA offers rain covers for the ZÜCA Sport, All-Terrain and Disc Golf models.

When using soap or detergent on a fabric treated with a water repellent coating, there is risk of losing some repellency. Sunlight also diminishes the coating material. The repellent on our bags is very resistant to soap, most household solvents and sunlight.

What’s the difference between the models?

ZÜCA has models that provide a variety of uses.

• For travel, the ZÜCA Flyer and the ZÜCA Pro are both IATA compliant and fit in the overhead compartment.*
• The ZÜCA Skipper fits perfectly beneath airplane seats.*
* Check with your airline for their regulations about carry-on luggage.
• For daily activities, the ZÜCA Sport is the perfect bag that requires minimal care. The two wheels in the back mean it will glide over curbs and stairs.
• For your pet, the ZÜCA Pet Carrier is the perfect size for your furry friends that weigh 7 kg or less.
• For outdoor adventures, the ZÜCA All-Terrain smoothly carries your gear off-road over rugged terrain.
• For disc golf players, the ZÜCA Disc Golf Cart, Transit Cart or Trekker Cart packs everything you need to hit the course and take a seat when you need it!
• For disc golf players and outdoor adventures, the ZÜCA Backpack Cart, ZÜCA Backpack Cart LG or EZ Cart turns your bag or backpack into a rolling cart for use on disc golf courses and any outdoor terrain.
• The ZÜCA Compact Disc Golf Cart is great for women or junior players as well as anyone who doesn't want to carry a lot of discs.

Product Manuals
ZÜCA Flyer

Flyer - Telescope Handle
The handle of the Flyer Frame can be replaced. You can buy it here.
You can download the installation instruction here.

Flyer - Bag
If the ZÜCA Flyer bag is worn out, you can buy a new one here.
You can download the instruction on how to fix the bag in the frame here.

Flyer - Wheels
If you want to order a new set of wheels, you can do so here.
The manual how to mount this set to the frame can be downloaded here.

Flyer - Velcro Strips
You can download the manual how to attach the Velcro strips here.

Flyer - Packing Pouch set:
The ZÜCA Flyer is an assembled product. The unit includes a protective cover and pouches. You can download a copy of the Flyer packing tips for your Flyer Travel here.

ZÜCA Pro

Pro - Telescope Handle
The handle of the Pro Frame can be replaced. You can buy it here.
You can download the installation instruction here.

Pro - Bag
If the ZÜCA Pro bag is worn out, you can buy a new one here.
You can download the instruction on how to fix the bag in the frame here.

Pro - Wheels
If you want to order a new set of wheels, you can do so here.
The manual how to mount this set to the frame can be downloaded here.

Pro - Velcro Strips
You can download the manual how to attach the Velcro strips here.

Pro - Packing Pouch set:
The ZÜCA Pro is an assembled product. The unit includes a protective cover and pouches. You can download a copy of the Pro packing tips for your Pro Travel here.

ZÜCA Sport

Sports - Assembly instruction
The ZÜCA Sport is not assembled after receipt. The frame and bag will be shipped as separate parts. You can download a copy of how to attach the bag in the frame here.

Are you looking for the assembly instruction for the Pet bag, download it here.

Sport - Telescope Handle
The handle of the Sport Frame can be replaced. You can buy it here.
You can download the installation instruction here.

Sports - Wheels
If you want to order a new set of wheels, you can do this at the spare parts on the site.
You can order Flashing wheels here. Or order Non-Flashing wheels here.
The mounting instruction how to mount this set to the frame can be downloaded here.

Sports - Front Wrapper
If the front of the frame is damaged, you can order a new one here.
You can download the installation instructions here.

Sports - Velcro Strips
You can download the installation instruction how to attach the Velcro strips here.

Disc Golf Cart

Disc Golf Cart - Assembly Instruction
Disc Golf Carts are not assembled when you purchase them. You will receive the frame, bag and disc golf rack as separate parts. An assembly instruction on how to install these parts can be found here.

Disc Golf Cart - Fenders
Fenders can be easily mounted to the frame. An instruction on how to do this can be found here.

 

All-Terrain Cart

All-Terrain Cart - Assembly Instruction
All-Terrain Carts are not assembled when you purchase them. You will receive the frame and bag as separate parts. An assembly instruction on how to install these parts can be found here.

All-Terrain Cart - Fenders
Fenders can be easily mounted to the frame. An instruction on how to do this can be found here.

 

Compact Disc Golf Cart

Compact Disc Golf Cart - Assembly Instruction
The Compact Disc Golf Carts are assembled when you buy them. The shelve for the discs still needs to be put in the right place. You can read how to do this here.

Trekker Disc Golf Cart

Trekker Disc Golf Cart - Fenders
Download here the mounting instruction how to mount the fenders to your cart.

Trekker Disc Golf Cart LG

Trekker Disc Golf Cart LG - Fenders
Download here the mounting instruction how to mount the fenders to your cart.

Backpack Cart

Backpack Cart - Fenders
Download here the mounting instruction how to mount the fenders to your cart.

Backpack Cart LG

Backpack Cart LG - Fenders
Download here the mounting instruction how to mount the fenders to your cart.

EZ Cart

EZ Cart - Fenders
Download here the mounting instruction how to mount the fenders to your cart.

Transit Cart

Transit Cart - Fenders
Download here the mounting instruction how to mount the fenders to your cart.

Warranty & Maintenance
The zipper on my ZÜCA is broken? What should I do?

If you find that the zipper is broken, it is not defective. Our zippers are self-repairing. Run the zippers back and forth until the teeth of the zippers align themselves, linking the rows together. After the rows have linked together then the zipper has repaired itself.

How do I clean my ZÜCA?

Clean ZÜCA Frames using a sponge or soft cloth and mild detergent. Scrub gently, rinse and wipe dry. We have two different frame finishes. The Sport model is "Powder Coated” resulting in a non-toxic finish, more durable than paint. Using abrasive cleansers, steel wool or SOS pads may change the look of the finish. Magic erasers are recommended for difficult scuff marks.

Clean ZÜCA Insert Bags using a cloth/brush and mild detergent. Rinse and let air dry. Insert Bags can be removed from the frame for cleaning. We recommend letting the ZÜCA Insert Bag dry, while in the frame, to retain shape.

How long will my Sport Wheels flash before I need to replace the batteries?

The good news is that there are no batteries. The wheels generate their own electricity as they turn and should last a long time.

Shipment
When will my ZÜCA ship and how soon will I receive my order?

Orders are shipped from our Dutch distribution center and typically leave our warehouse within 1-2 (EU) and 2-3 (NON-EU) business days from the time your order is placed.

Standard orders will be shipped via ground shipping method. To the Benelux and Germany, it will take approximately 1-2 business days for your package to be delivered. To other countries 3-5 days.

• Cut-off time for shipping is 12:00 PM CE(S)T. If your order is placed after 12:00 PM, it will ship the following business day.
• Delivery schedules are calculated using business days, Monday - Friday. For example, a 2nd Day delivery, which will take 2 business days, shipped on a Friday will arrive on Tuesday. The day of shipment does not count as transit time.
• We do not guarantee the performance of any freight carrier with selected shipping methods.

Do I pay duties or tax? Do I pay shipping charges?

All products are standard including the Dutch VAT rate of 21% VAT. When placing your order, the VAT rate is standard adjusted to the VAT rate of the country of delivery.

When you order as a company outside the Netherlands, but within the EU with a valid VAT number, the VAT is automatically shifted to 0%. Please note that this only applies to countries to which the product is sent, so the "shipping" country must be within the EU with a valid VAT number.

Shipping costs depend on the country and order value. Rates will be visible during checkout. You can also find more information about this under shipping & costs.

If you place an order with a delivery address outside the EU, you only pay the transport costs with us. You pay import duties and other surcharges to the carrier. These costs are not included in the costs you pay us. More information about this can be found on our shipping & costs page.

How do I track my orders?

When your order leaves our warehouse, you will receive an email notification that includes tracking information. Keep your email handy until your package is received.

Email shipping notifications may get flagged as spam - please check your spam folder.

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