Delivery Method
Our products are shipped with standard delivery.
Orders must be placed by 12:00 PM CET
Your order must be received by us, including payment authorization, by 12:00 PM CET, otherwise it will be processed on the next working day.
Working Days
Orders are shipped on working days only. Working days are Monday to Friday, excluding public holidays in the European Union.
Shipping Costs
We offer free shipping for orders over €199 to other countries within the European Union. For orders outside the European Union, shipping costs will be charged. These will be automatically calculated at checkout before you confirm your order.
Note: Our shipping costs for deliveries OUTSIDE EUROPE always exclude customs clearance fees and import duties! Additional costs, namely customs clearance fees and import duties, are charged by the carrier upon reaching your country. You are responsible for paying these costs.
If you do not want to pay import duties, please contact one of our nearest ZÜCA partners in your country. Click here for our store locator.
| Inside EUROPE | Shipping Day |
| Austria | 2 - 3 |
| Belgium | 1 |
| Bulgaria | 4 |
| Croatia | 4 |
| Czech Republic | 2 - 3 |
| Denmark | 2 |
| Estonia | 3 - 4 |
| Finland | 2 - 4 |
| France | 2 - 3 |
| Germany | 2 |
| Greece | 5 - 6 |
| Hungary | 3 |
| Ireland | 3 - 4 |
| Italy | 2 - 3 |
| Latvia | 3 - 4 |
| Lithuania | 3 - 4 |
| Luxembourg | 1 |
| Poland | 2 - 3 |
| Portugal | 3 - 4 |
| Romania | 5 |
| Slovakia | 2 - 3 |
| Slovenia | 2 - 3 |
| Spain | 2 - 3 |
| Sweden | 2 - 4 |
| The Netherlands | 1 |
| Outside EUROPE | Shipping Day |
| Switzerland | 2 - 5 |
| Norway | 2 - 5 |
| United Kingdom (minimum order value €200) | 2 - 5 |
Restrictions
You cannot place orders online with a delivery address outside the European Union. Also excluded from online orders are deliveries to Greenland, the Faroe Islands, the islands of Suduroy and Skuvoy, the Orkney Islands, the Channel Islands, Shetland Islands, Scottish Islands, Isle of Man, Guernsey, French Guiana, Guadeloupe, Réunion, Martinique, French Polynesia, Saint-Pierre and Miquelon, Canary Islands, Ceuta and Melilla. If you still want to order products and have them delivered to one of the mentioned areas, please contact our customer service at [email protected]
Tracking an order
In our warehouse, a tracking number, if applicable, is assigned to your order immediately. You will be notified when your package leaves our warehouse. However, it may take up to 48 hours for the package to be visible in the courier's tracking system. Even if your package has already been shipped from our warehouse and is on its way to you, the courier may not provide any information about your package for up to 48 hours.
Finding Order Status
The status of your order is easy to find.
- Check your e-mail
- You must enter an e-mail address when paying, so you can receive e-mails about the status of your order.
- Visit our website
- You can log in at any time you want on ZUCA-EUROPE for your order history. Information on your pending orders, follow-up orders, and previous orders is available.
- Contact us
- If you still have questions about your order, contact our customer services through [email protected]