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Shipment method
Our products are shipped through Standard delivery service.
Delivery times
Your order must be in before 12.00 and have a clear payment authorization to be shipped on the same day.
Depending on the country of destination, your order is delivered within 1-5 business days. Business days are Mondays – Fridays, with the exception of holidays.
Costs
The shipping costs are based on the value of the total order. The total shipping costs are calculated automatically during the payment process, prior to completion of your order.
In this summary are listed the costs for the following countries:
| Shipping costs | Free from | |
| Austria | € 21,-- | € 250,- |
| Belgium | € 18,-- | € 180,- |
| Bulgaria | € 37,-- | € 370,- |
| Croatia | € 35,-- | € 350,- |
| Czech | € 25,-- | € 275,- |
| Denmark | € 22,-- | € 235,- |
| Estonia | € 39,-- | € 395,- |
| Finland | € 35,-- | € 350,- |
| France | € 30,-- | € 330,- |
| Germany | € 16,-- | € 160,- |
| Greece | € 40,-- | € 425,- |
| Hungary | € 25,-- | € 295,- |
| Ireland | € 25,-- | € 275,- |
| Italy | € 30,-- | € 300,- |
| Latvia | € 30,-- | € 300,- |
| Lithuania | € 35,-- | € 350,- |
| Luxembourg | € 20,-- | € 200,- |
| Monaco | € 25,-- | € 185,- |
| Norway* | € 62,-- | n/a |
| Poland | € 20,-- | € 215,- |
| Portugal | € 35,-- | € 350,- |
| Romania | € 39,-- | € 375,- |
| Slovakia | € 25,-- | € 250,- |
| Slovenia | € 25,-- | € 250,- |
| Spain | € 30,-- | € 340,- |
| Sweden | € 30,-- | € 325,- |
| Netherlands | € 16,-- | € 160,- |
| United Kingdom*(Minimum order value is € 160/135 GBP) | € 45,-- | n/a |
| Switzerland* | € 62,-- | n/a |
* Shipping is based on DAP (Delivered At Place). Shipping costs do not include import duties, VAT and clearance costs.
Restrictions
You cannot place orders on-line with a delivery address outside the European Union. Also excluded from on-line orders are deliveries to Greenland, Faroe Islands, Suduroy and Skuvoy Islands, Orkney, Channel, Shetland, Scottish Islands, the Isle of Man, Guernsey, French Guiana, Guadeloupe, Reunion, Martinique, French Polynesia, St. Pierre and Miquelon, Canary Islands, Ceuta and Melilla. If you still wish to order products and have them delivered in one of the mentioned areas, please contact our customer services through [email protected]
Tracking an order
In our warehouse a tracking number is immediately attributed, if applicable, to your order. You are informed of this when your parcel has left our warehouse. It may take for up to 48 hours, however, before the parcel is visible in the tracking system of the courier. Even if your parcel has already been sent from our warehouse and is on its way to you, the courier can possibly not provide any information about your parcel for 48 hours.
In case of smaller products which are shipped with letter service, no tracking number will be attributed to your order. You will receive notice when it is sent, but you will not be able to track the shipments.
Find order status
The status of your order is easy to find.
- Check your e-mail
- You must enter an e-mail address when paying, so you can receive e-mails about the status of your order.
- Visit our website
- You can log in at any time you want on ZUCA-EUROPE for your order history. Information on your pending orders, follow-up orders, and previous orders is available.
- Contact us
- If you still have questions about your order, contact our customer services through [email protected]