Customer service

Flyer - Telescope Handle
The handle of the Flyer Frame can be replaced. You can buy it here.
You can download the installation instruction here.

Flyer - Bag
If the ZÜCA Flyer bag is worn out, you can buy a new one.
You can download the instruction on how to fix the bag in the frame here.

Flyer - Wheels
If you want to order a new set of wheels, you can do so here.
The manual how to mount this set to the frame can be downloaded here.

Flyer - Velcro Strips
You can download the manual how to attach the Velcro strips here.

Flyer - Packing Pouch set:
The ZÜCA Flyer is an assembled product. The unit includes a protective cover and pouches. You can download a copy of the Flyer packing tips for your Flyer Travel here.

Pro - Telescope Handle
The handle of the Pro Frame can be replaced. You can buy it here.
You can download the installation instruction here.

Pro - Bag
If the ZÜCA Pro bag is worn out, you can buy a new one here.
You can download the instruction on how to fix the bag in the frame here.

Pro - Wheels
If you want to order a new set of wheels, you can do so here.
The manual how to mount this set to the frame can be downloaded here.

Pro - Velcro Strips
You can download the manual how to attach the Velcro strips here.

Pro - Packing Pouch set:
The ZÜCA Pro is an assembled product. The unit includes a protective cover and pouches. You can download a copy of the Pro packing tips for your Pro Travel here.

Sports - Assembly instruction
The ZÜCA Sport is not assembled after receipt. The frame and bag will be shipped as separate parts. You can download a copy of how to attach the bag in the frame here.

Are you looking for the assembly instruction for the Pet bag, download it here.

Sport - Telescope Handle
The handle of the Sport Frame can be replaced. You can buy it here.
You can download the installation instruction here.

Sports - Wheels
If you want to order a new set of wheels, you can do this at the spare parts on the site.
You can order Flashing wheels here. Or order Non-Flashing wheels here.
The mounting instruction how to mount this set to the frame can be downloaded here.

Sports - Front Wrapper
If the front of the frame is damaged, you can order a new one here.
You can download the installation instructions here.

Sports - Velcro Strips
You can download the installation instruction how to attach the Velcro strips here.

Disc Golf Cart - Assembly Instruction
Disc Golf Carts are not assembled when you purchase them. You will receive the frame, bag and disc golf rack as separate parts. An assembly instruction on how to install these parts can be found here.

Disc Golf Cart - Fenders
Fenders can be easily mounted to the frame. An instruction on how to do this can be found here.

All-Terrain Cart - Assembly Instruction
All-Terrain Carts are not assembled when you purchase them. You will receive the frame and bag as separate parts. An assembly instruction on how to install these parts can be found here.

All-Terrain Cart - Fenders
Fenders can be easily mounted to the frame. An instruction on how to do this can be found here.

Compact Disc Golf Cart - Assembly Instruction
The Compact Disc Golf Carts are assembled when you buy them. The shelve for the discs still needs to be put in the right place. You can read how to do this here.

Trekker Disc Golf Cart - Fenders
Download here the mounting instruction how to mount the fenders to your cart.

Trekker Disc Golf Cart LG - Fenders
Download here the mounting instruction how to mount the fenders to your cart.

Backpack Cart - Fenders
Download here the mounting instruction how to mount the fenders to your cart.

Backpack Cart LG - Fenders
Download here the mounting instruction how to mount the fenders to your cart.

EZ Cart - Fenders
Download here the mounting instruction how to mount the fenders to your cart.

Transit Cart - Fenders
Download here the mounting instruction how to mount the fenders to your cart.

ZÜCA warrants that your ZÜCA products are free of defects in materials and craftsmanship. This warranty does not cover normal wear and tear, accidental damage, misuse, improper care, skateboard contests or alterations.

For more information on ZÜCA’s Warranty Policy, visit our Warranty & Repair Page.  

Warranty applies to the ORIGINAL PURCHASER ONLY.

We encourage you to have fun with your ZÜCA and you should feel free to customize it. However, keep in mind that any modifications made to your ZÜCA Frame or Insert Bag may void the warranty on the product.

If you find that your product has a defect, there are two options available.

• If your product is covered by our warranty, visit our Warranty & Repair page.
• If your product is outside of the warranty period, visit our Spare Parts page.

If you find that the zipper is broken, it is not defective. Our zippers are self-repairing. Run the zippers back and forth until the teeth of the zippers align themselves, linking the rows together. After the rows have linked together then the zipper has repaired itself.

Clean ZÜCA Frames using a sponge or soft cloth and mild detergent. Scrub gently, rinse and wipe dry. We have two different frame finishes. The Sport model is "Powder Coated” resulting in a non-toxic finish, more durable than paint. Using abrasive cleansers, steel wool or SOS pads may change the look of the finish. Magic erasers are recommended for difficult scuff marks.

Clean ZÜCA Insert Bags using a cloth/brush and mild detergent. Rinse and let air dry. Insert Bags can be removed from the frame for cleaning. We recommend letting the ZÜCA Insert Bag dry, while in the frame, to retain shape.

The good news is that there are no batteries. The wheels generate their own electricity as they turn and should last a long time.

There are at least two options:

• You may have an incorrectly adjusted wheel nut or axle (no offense intended). Try tightening the axle bolt a bit with a 5mm Allen wrench and a small spanner or adjustable wrench to hold the inner nut. For earlier models, two keys are sufficient. Turn the bolt little by little until the wheel lights up when you turn it. (Be careful not to overtighten it or you will pinch the plastic fixture that will break the magnetic strip around it. If this magnetic strip is broken, you will need to replace the entire wheel.) After tightening the bolt, there may be some resistance when you turn the wheel, so you have to loosen the bolt gradually while checking the lights. The best setting is when the lights are flashing, but little resistance is felt when spinning the wheel and there is no side play when you try to wiggle the wheel.

• Another possibility is that you have left your ZÜCA in the water or in the mud for a while and the magnetic strip may be wet (or dirty). If this is the case, remove the wheel and then remove the bearings and plastic magnet armature from the wheel hub. Clean and dry everything and reassemble according to the above adjustment procedure. If your wheels still don't work, or if the above procedure seems daunting, please contact us. If it is under warranty, we will solve the problem.

ZÜCA offers a black Sport Frame that has non-flashing-wheels. If you already have a Sport Frame with flashing wheels, you can replace the lower flashing wheels with the upper non-flashing wheels by simply removing the lug nuts and swapping one wheel for another.

Flashing wheels or Non-Flashing wheels can be purchased separately. For more information, visit the Spare Parts page.

Wheels on the ZÜCA Flyer and the ZÜCA Pro models do not light up.

Probably not! The handles rarely bend or brake under normal circumstances.

However, if you feel that your handle has been bent or broken by an unknown force or due to a defect in material or workmanship, please check our warranty & repair information page here.

Orders are shipped from our Dutch distribution center and typically leave our warehouse within 1-2 (EU) and 2-3 (NON-EU) business days from the time your order is placed.

Standard orders will be shipped via ground shipping method. To the Benelux and Germany, it will take approximately 1-2 business days for your package to be delivered. To other countries 3-5 days.

• Cut-off time for shipping is 12:00 PM CE(S)T. If your order is placed after 12:00 PM, it will ship the following business day.
• Delivery schedules are calculated using business days, Monday - Friday. For example, a 2nd Day delivery, which will take 2 business days, shipped on a Friday will arrive on Tuesday. The day of shipment does not count as transit time.
• We do not guarantee the performance of any freight carrier with selected shipping methods.

All products are standard including the Dutch VAT rate of 21% VAT. When placing your order, the VAT rate is standard adjusted to the VAT rate of the country of delivery.

When you order as a company outside the Netherlands, but within the EU with a valid VAT number, the VAT is automatically shifted to 0%. Please note that this only applies to countries to which the product is sent, so the "shipping" country must be within the EU with a valid VAT number.

Shipping costs depend on the country and order value. Rates will be visible during checkout. You can also find more information about this under shipping & costs.

If you place an order with a delivery address outside the EU, you only pay the transport costs with us. You pay import duties and other surcharges to the carrier. These costs are not included in the costs you pay us. More information about this can be found on our shipping & costs page.

When your order leaves our warehouse, you will receive an email notification that includes tracking information. Keep your email handy until your package is received.

Email shipping notifications may get flagged as spam - please check your spam folder.