Menu
EUR
SPRING OFFERS NOW AVAILABLE! -> Check here

Customer Service

Find your answer quickly and easily on our customer service page.
+31 (0)10 3071671
Mon / Fri from 09:00 - 17:00
Live chat
Mon / Fri 09:00 - 15:00

Contact us

Contact details

+31 10 307 16 71
COC number: 56660006
TAX/VAT Number: NL852243467B01
ZUCA EUROPE Hofplein 20
3032 AC Rotterdam
the Netherlands

Frequently asked questions

General Product Information
Is the ZÜCA Insert Bag waterproof?

The fabric is coated with 2 layers of polyurethane which make the insert bag water repellent but not waterproof. Light rainfall, will bead off of the insert bag. A heavy downpour, however will soak the bag. ZÜCA offers rain covers for the ZÜCA Sport, All-Terrain and Disc Golf models.

When using soap or detergent on a fabric treated with a water repellent coating, there is risk of losing some repellency. Sunlight also diminishes the coating material. The repellent on our bags is very resistant to soap, most household solvents and sunlight.

Where can I find a valid promo code?

From time to time we run promotions on ZÜCA Europe’s Facebook page. We also offer special offers through our newsletter. Subscribe to our newsletter at the bottom of our homepage

All promotions at www.zuca-europe.com and ZÜCA Europe’s Facebook page are offered solely through ZÜCA Europe and do not apply to any of our Authorized Retailers.

If you are a student you can take advantage of our student discount. Want to know more about this? Then look here.

What’s the difference between the models?

ZÜCA has models that provide a variety of uses.

• For travel, the ZÜCA Flyer and the ZÜCA Pro are both IATA compliant and fit in the overhead compartment.*
• The ZÜCA Skipper fits perfectly beneath airplane seats.*
* Check with your airline for their regulations about carry-on luggage.
• For daily activities, the ZÜCA Sport is the perfect bag that requires minimal care. The two wheels in the back mean it will glide over curbs and stairs.
• For your pet, the ZÜCA Pet Carrier is the perfect size for your furry friends that weigh 7 kg or less.
• For outdoor adventures, the ZÜCA All-Terrain smoothly carries your gear off-road over rugged terrain.
• For disc golf players, the ZÜCA Disc Golf Cart, Transit Cart or Trekker Cart packs everything you need to hit the course and take a seat when you need it!
• For disc golf players and outdoor adventures, the ZÜCA Backpack Cart, ZÜCA Backpack Cart LG or EZ Cart turns your bag or backpack into a rolling cart for use on disc golf courses and any outdoor terrain.
• The ZÜCA Compact Disc Golf Cart is great for women or junior players as well as anyone who doesn't want to carry a lot of discs.

Product Manuals
ZÜCA Flyer

Flyer - Telescope Handle
The handle of the Flyer Frame can be replaced. You can buy it here.
You can download the installation instruction here.

Flyer - Bag
If the ZÜCA Flyer bag is worn out, you can buy a new one here.
You can download the instruction on how to fix the bag in the frame here.

Flyer - Wheels
If you want to order a new set of wheels, you can do so here.
The manual how to mount this set to the frame can be downloaded here.

Flyer - Velcro Strips
You can download the manual how to attach the Velcro strips here.

Flyer - Packing Pouch set:
The ZÜCA Flyer is an assembled product. The unit includes a protective cover and pouches. You can download a copy of the Flyer packing tips for your Flyer Travel here.

ZÜCA Pro

Pro - Telescope Handle
The handle of the Pro Frame can be replaced. You can buy it here.
You can download the installation instruction here.

Pro - Bag
If the ZÜCA Pro bag is worn out, you can buy a new one here.
You can download the instruction on how to fix the bag in the frame here.

Pro - Wheels
If you want to order a new set of wheels, you can do so here.
The manual how to mount this set to the frame can be downloaded here.

Pro - Velcro Strips
You can download the manual how to attach the Velcro strips here.

Pro - Packing Pouch set:
The ZÜCA Pro is an assembled product. The unit includes a protective cover and pouches. You can download a copy of the Pro packing tips for your Pro Travel here.

ZÜCA Sport

Sports - Assembly instruction
The ZÜCA Sport is not assembled after receipt. The frame and bag will be shipped as separate parts. You can download a copy of how to attach the bag in the frame here.

Are you looking for the assembly instruction for the Pet bag, download it here.

Sport - Telescope Handle
The handle of the Sport Frame can be replaced. You can buy it here.
You can download the installation instruction here.

Sports - Wheels
If you want to order a new set of wheels, you can do this at the spare parts on the site.
You can order Flashing wheels here. Or order Non-Flashing wheels here.
The mounting instruction how to mount this set to the frame can be downloaded here.

Sports - Front Wrapper
If the front of the frame is damaged, you can order a new one here.
You can download the installation instructions here.

Sports - Velcro Strips
You can download the installation instruction how to attach the Velcro strips here.

Disc Golf Cart

Disc Golf Cart - Assembly Instruction
Disc Golf Carts are not assembled when you purchase them. You will receive the frame, bag and disc golf rack as separate parts. An assembly instruction on how to install these parts can be found here.

Disc Golf Cart - Fenders
Fenders can be easily mounted to the frame. An instruction on how to do this can be found here.

 

All-Terrain Cart

All-Terrain Cart - Assembly Instruction
All-Terrain Carts are not assembled when you purchase them. You will receive the frame and bag as separate parts. An assembly instruction on how to install these parts can be found here.

All-Terrain Cart - Fenders
Fenders can be easily mounted to the frame. An instruction on how to do this can be found here.

 

Compact Disc Golf Cart

Compact Disc Golf Cart - Assembly Instruction
The Compact Disc Golf Carts are assembled when you buy them. The shelve for the discs still needs to be put in the right place. You can read how to do this here.

Trekker Disc Golf Cart

Trekker Disc Golf Cart - Fenders
Download here the mounting instruction how to mount the fenders to your cart.

Trekker Disc Golf Cart LG

Trekker Disc Golf Cart LG - Fenders
Download here the mounting instruction how to mount the fenders to your cart.

Backpack Cart

Backpack Cart - Fenders
Download here the mounting instruction how to mount the fenders to your cart.

Backpack Cart LG

Backpack Cart LG - Fenders
Download here the mounting instruction how to mount the fenders to your cart.

EZ Cart

EZ Cart - Fenders
Download here the mounting instruction how to mount the fenders to your cart.

Transit Cart

Transit Cart - Fenders
Download here the mounting instruction how to mount the fenders to your cart.

Warranty & Maintenance
What is ZÜCA Europe's Warranty Policy?

ZÜCA warrants that your ZÜCA products are free of defects in materials and craftsmanship. This warranty does not cover normal wear and tear, accidental damage, misuse, improper care, skateboard contests or alterations.

For more information on ZÜCA’s Warranty Policy, visit our Warranty & Repair Page.  

Warranty applies to the ORIGINAL PURCHASER ONLY.

Will I void my warranty if I customize my ZÜCA?

We encourage you to have fun with your ZÜCA and you should feel free to customize it. However, keep in mind that any modifications made to your ZÜCA Frame or Insert Bag may void the warranty on the product.

My product has a defect. What can I do?

If you find that your product has a defect, there are two options available.

• If your product is covered by our warranty, visit our Warranty & Repair page.
• If your product is outside of the warranty period, visit our Spare Parts page.

The zipper on my ZÜCA is broken? What should I do?

If you find that the zipper is broken, it is not defective. Our zippers are self-repairing. Run the zippers back and forth until the teeth of the zippers align themselves, linking the rows together. After the rows have linked together then the zipper has repaired itself.

How do I clean my ZÜCA?

Clean ZÜCA Frames using a sponge or soft cloth and mild detergent. Scrub gently, rinse and wipe dry. We have two different frame finishes. The Sport model is "Powder Coated” resulting in a non-toxic finish, more durable than paint. Using abrasive cleansers, steel wool or SOS pads may change the look of the finish. Magic erasers are recommended for difficult scuff marks.

Clean ZÜCA Insert Bags using a cloth/brush and mild detergent. Rinse and let air dry. Insert Bags can be removed from the frame for cleaning. We recommend letting the ZÜCA Insert Bag dry, while in the frame, to retain shape.

How long will my Sport Wheels flash before I need to replace the batteries?

The good news is that there are no batteries. The wheels generate their own electricity as they turn and should last a long time.

My Flashing Wheels don't flash, what can I do?

There are at least two options:

• You may have an incorrectly adjusted wheel nut or axle (no offense intended). Try tightening the axle bolt a bit with a 5mm Allen wrench and a small spanner or adjustable wrench to hold the inner nut. For earlier models, two keys are sufficient. Turn the bolt little by little until the wheel lights up when you turn it. (Be careful not to overtighten it or you will pinch the plastic fixture that will break the magnetic strip around it. If this magnetic strip is broken, you will need to replace the entire wheel.) After tightening the bolt, there may be some resistance when you turn the wheel, so you have to loosen the bolt gradually while checking the lights. The best setting is when the lights are flashing, but little resistance is felt when spinning the wheel and there is no side play when you try to wiggle the wheel.

• Another possibility is that you have left your ZÜCA in the water or in the mud for a while and the magnetic strip may be wet (or dirty). If this is the case, remove the wheel and then remove the bearings and plastic magnet armature from the wheel hub. Clean and dry everything and reassemble according to the above adjustment procedure. If your wheels still don't work, or if the above procedure seems daunting, please contact us. If it is under warranty, we will solve the problem.

I don’t want my wheels to flash, what can I do?

ZÜCA offers a black Sport Frame that has non-flashing-wheels. If you already have a Sport Frame with flashing wheels, you can replace the lower flashing wheels with the upper non-flashing wheels by simply removing the lug nuts and swapping one wheel for another.

Flashing wheels or Non-Flashing wheels can be purchased separately. For more information, visit the Spare Parts page.

Wheels on the ZÜCA Flyer and the ZÜCA Pro models do not light up.

My handle is bent or broken. Is that covered by the warranty?

Probably not! The handles rarely bend or brake under normal circumstances.

However, if you feel that your handle has been bent or broken by an unknown force or due to a defect in material or workmanship, please check our warranty & repair information page here.

Shipment
When will my ZÜCA ship and how soon will I receive my order?

Orders are shipped from our Dutch distribution center and typically leave our warehouse within 1-2 (EU) and 2-3 (NON-EU) business days from the time your order is placed.

Standard orders will be shipped via ground shipping method. To the Benelux and Germany, it will take approximately 1-2 business days for your package to be delivered. To other countries 3-5 days.

• Cut-off time for shipping is 12:00 PM CE(S)T. If your order is placed after 12:00 PM, it will ship the following business day.
• Delivery schedules are calculated using business days, Monday - Friday. For example, a 2nd Day delivery, which will take 2 business days, shipped on a Friday will arrive on Tuesday. The day of shipment does not count as transit time.
• We do not guarantee the performance of any freight carrier with selected shipping methods.

Do I pay duties or tax? Do I pay shipping charges?

All products are standard including the Dutch VAT rate of 21% VAT. When placing your order, the VAT rate is standard adjusted to the VAT rate of the country of delivery.

When you order as a company outside the Netherlands, but within the EU with a valid VAT number, the VAT is automatically shifted to 0%. Please note that this only applies to countries to which the product is sent, so the "shipping" country must be within the EU with a valid VAT number.

Shipping costs depend on the country and order value. Rates will be visible during checkout. You can also find more information about this under shipping & costs.

If you place an order with a delivery address outside the EU, you only pay the transport costs with us. You pay import duties and other surcharges to the carrier. These costs are not included in the costs you pay us. More information about this can be found on our shipping & costs page.

How do I track my orders?

When your order leaves our warehouse, you will receive an email notification that includes tracking information. Keep your email handy until your package is received.

Email shipping notifications may get flagged as spam - please check your spam folder.

General terms & conditions Cookie Policy Privacy Policy
Choose your language
Choose your currency

Recently added

Total incl. tax
€0,00
Order for another €199,00 and receive free shipping
0
Compare
Start comparison

This product has been added to your cart