Version 2025
1. Who we are
ZÜCA Europe B.V.
Hofplein 20
3032 AC Rotterdam
Chamber of Commerce: 96025859
VAT: NL867436785B01
When you buy something on www.zuca-europe.com, you enter into an agreement with ZÜCA Europe. In these terms and conditions, you can read what you can expect from us and what we expect from you.
2. Our offer
We display our products as clearly as possible. However, a product may be temporarily unavailable or a colour may vary slightly due to screen settings. In case of obvious errors in price or product information, we may cancel an order. You will of course receive your payment back.
3. Ordering
You must be at least 16 years old to order from us. An order is only final after you have received a shipping confirmation. We may refuse an order in case of payment problems or in case of suspected abuse or fraud.
4. Payment
On the website you will find an overview of all payment methods. ZÜCA Europe may refuse an order if a payment is not authorised or if a credit check makes this necessary.
5. Delivery
We deliver to all EU countries and to various countries outside the EU. The indicated delivery times are estimates. Delivery to neighbours or a collection point is considered correct delivery. Shipping costs and delivery times can be found on our Shipping & Costs page.
Free shipping: For orders of €275 or more within the European Union, shipping is free. For orders outside the EU, shipping costs always apply, regardless of the order value.
Orders within the EU – private customers:
We deliver including VAT and without additional import duties.
Orders within the EU – business customers:
If you have a valid EU VAT number suitable for intra-community transactions, we can deliver without VAT charges.
Orders outside the EU:
Delivery is made according to DAP terms. Import duties, taxes and administrative costs are your responsibility as the recipient.
6. Ownership
A product remains the property of ZÜCA Europe until it has been paid for in full.
7. Returns & right of withdrawal
You may return standard products within 14 days of receipt. You may assess the product as you would in a shop. Additional damage caused by use may result in a reduction in value.
Return address:
Green Logistics
Attn: Return ZÜCA
Albert Harkemaweg 66
9831 TA Aduard
The Netherlands
Return costs are at your own expense, unless we have made an error.
If you wish to exercise your right of withdrawal, you can simply notify us by email. Use of the form is not required. If you still wish to use it, you will find the complete model form at the end of these terms and conditions.
Personalised products cannot be returned, except in case of production defects. We process refunds within 14 days of receiving the return.
8. Warranty and defects
You may expect our products to do what they are supposed to do. In case of a defect within the warranty period, we will work together to find a suitable solution: replacement or refund. Damage caused by improper use is not covered by the warranty.
9. Use of the website
All images, texts and designs are the property of ZÜCA Europe or its licensors. Use or copying without permission is not permitted.
10. Liability
We do our best to offer all information as accurately as possible. If something does go wrong, we are only liable for direct damage resulting from an error on our part, up to a maximum of the amount of the order to which the damage relates.
We are not liable for damage caused by incorrect use, use for which the product is not intended, circumstances beyond our control or for consequential damage.
11. Privacy
For information on how we handle personal data, please refer to our Privacy Policy.
12. Force majeure
In circumstances beyond our control (such as disruptions or logistical problems), the execution of your order may be delayed. We will inform you as soon as possible.
13. Applicable law
These terms and conditions are governed by Dutch law. Disputes may be submitted to the competent court in the Netherlands.
14. Contact
Do you have questions? Email us at [email protected]
Appendix 1 – Model withdrawal form
(Use of this form is not required.)
To:
ZÜCA Europe B.V.
PO Box 94
9750 AB Haren (GN)
The Netherlands
[email protected]
I/we hereby give notice that I/we withdraw from the contract concerning the purchase of:
Product(s): _______________________________
Order number: _______________________________
Ordered on: _______________________________
Received on: _______________________________
Name: _______________________________
Address: _______________________________
Date: _______________________________
Signature (only for paper form): _______________________________
