Version 2025
1. Who we are
ZÜCA Europe B.V.
Hofplein 20
3032 AC Rotterdam
The Netherlands
CoC: 96025859
VAT: NL867436785B01
When you purchase a product on www.zuca-europe.com, you enter into an agreement with ZÜCA Europe. These terms explain what you can expect from us, and what we expect from you.
2. Our offer
We aim to display our products as clearly as possible. Colours may vary slightly, and availability may change. In case of clear errors in pricing or descriptions, we may cancel an order. Any payment will be refunded.
3. Ordering
You must be at least 16 years old. An order becomes final once you receive a shipping confirmation. We may refuse an order if there are payment issues or suspicion of misuse or fraud.
4. Payment
Available payment methods are listed on our website. Orders may be refused if payment authorisation fails or a credit check requires it.
5. Delivery
We ship throughout the EU and to selected non-EU destinations. Delivery times are indicative. Delivery to a neighbour or pickup point counts as successful delivery.
Within the EU – private customers:
we deliver including VAT and without additional import charges.
Within the EU – business customers:
with a valid VAT number suitable for intra-EU transactions, we can deliver without VAT.
Outside the EU:
shipped under DAP. Import duties and taxes are the responsibility of the receiver.
6. Ownership
Products remain the property of ZÜCA Europe until fully paid.
7. Returns & right of withdrawal
You may return standard products within 14 days of delivery. You may inspect the product as you would in a store. Damage caused by use may reduce the refund.
Return address:
Green Logistics
Attn: Return ZÜCA
Albert Harkemaweg 66
9831 TA Aduard
The Netherlands
Return costs are at your own expense unless we are at fault.
You may use your withdrawal right simply by emailing us. The form at the bottom of this document is optional.
Personalised products cannot be returned unless they have a manufacturing defect. Refunds are processed within 14 days after receipt.
8. Warranty & defects
You may expect our products to function as intended. If a defect occurs within the warranty period, we offer a proper solution: replacement or refund. Damage caused by improper use is excluded.
9. Website use
All images, texts and designs are the property of ZÜCA Europe or licensors. Use without permission is not allowed.
10. Liability
We do our best to provide accurate information. If we make an error, we are only liable for direct damage up to the purchase amount of the affected order.
We are not liable for damage caused by misuse, usage outside the intended purpose, circumstances beyond our control or consequential damage.
11. Privacy
For more information see our Privacy Policy.
12. Force majeure
External circumstances may delay delivery. We will inform you as soon as possible.
13. Applicable law
Dutch law applies. Disputes may be brought before the competent court in the Netherlands.
14. Contact
Email: [email protected]
Annex 1 – Model Withdrawal Form
(Use of this form is optional.)
To:
ZÜCA Europe B.V.
Postbus 94
9750 AB Haren (GN)
The Netherlands
[email protected]
I/We hereby withdraw from the contract regarding the purchase of:
Product(s): _______________________________
Order number: _______________________________
Ordered on: _______________________________
Received on: _______________________________
Name: _______________________________
Address: _______________________________
Date: _______________________________
Signature (paper only): _______________________________
