Privacy Policy ZÜCA Europe

Last updated: 25-11-2025

1. Introduction

We value the protection of your personal data. In this privacy policy we explain which data we process, why we process it and which rights you have. We only process data that is necessary for a clearly defined purpose and we secure it as well as possible.

2. Data Controller

The processing of personal data is carried out by:

ZÜCA Europe B.V.
Hofplein 20
3032 AC Rotterdam
The Netherlands

3. Data we collect

We only process data that you provide to us or that is generated through your use of our webshop. This includes:

Name and address details
Phone number
Email address
Billing and payment details
Order and return information
Shipping or pick-up address
IP address and device information
Account login details
Customer service correspondence

4. Purposes of data processing

4.1 Order processing

We use your data to process your order, deliver your products and keep you informed about your order, payment, returns or warranty. Where necessary, we share your data with delivery partners, payment service providers, IT service providers or product support partners.

4.2 Account

If you create an account, we store your data so you do not have to re-enter it with each purchase. You can manage and update your data at any time.

4.3 Customer service

When you contact our customer service team, we use the information you provide to record and respond to your question or complaint.

4.4 Marketing and soft opt-in

When you make a purchase, we may use your email address to inform you about products or services similar to your order. This is based on the soft opt-in principle and our legitimate interest in offering relevant updates to customers.

Every marketing email includes an unsubscribe link. Once you unsubscribe, we will no longer send marketing emails, except for essential transactional communications such as order and shipping confirmations.

4.5 Newsletter

You can voluntarily sign up for our newsletter. We store your subscription as proof of consent. You may unsubscribe at any time using the link in each newsletter.

4.6 Website improvement

We use data such as IP address, cookies and click behaviour to analyse and improve the performance of our webshop.

4.7 Legal obligations and fraud prevention

We may process and retain data to comply with legal requirements, such as tax law, or to detect and prevent fraud or misuse.

5. Legal grounds

We process your data on the basis of:

Performance of a contract (order, delivery, warranty)
Legitimate interest (customer service, soft opt-in, security, analytics)
Consent (newsletter, certain cookies)
Legal obligation (tax, fraud prevention)

6. Data sharing

We only share your data when this is necessary for our services or we are legally required to do so. Examples include:

Delivery partners
Payment service providers
IT service providers
Repair and product support partners
Analytics and advertising partners (only with your consent)

7. Data storage locations

We store your data within the European Economic Area (EEA) whenever possible. If data is processed outside the EEA, we ensure adequate protection through standard contractual clauses or other legally recognised safeguards.

8. Retention periods

Order, billing and warranty data: min. 7 years due to legal obligations
Account data: as long as your account remains active
Newsletter data: until you unsubscribe
Fraud prevention data: as long as legally permitted
Cookie and analytics data: according to our cookie policy

9. Cookies

Our webshop uses cookies to improve functionality and personalise your experience. You can set your preferences when visiting our website for the first time or manage your browser settings at any time.

10. Your rights

You have the right to:

Access your personal data
Correct or delete your data
Limit or object to processing
Receive a copy of your data (portability)

You can exercise your rights by contacting us at: [email protected].

11. Questions or complaints

For questions or complaints regarding your personal data, contact us at [email protected]. If you believe we do not handle your data correctly, you can file a complaint with the relevant Data Protection Authority.