Delivery Method
Our products are shipped via standard delivery.
Orders must be received by 12:00 PM CET
Your order must be received by us by 12:00 PM CET, including payment authorisation, otherwise it will be processed on the next working day.
Working Days
Orders are shipped on working days only. Working days are Monday to Friday, excluding public holidays in the European Union.
Shipping Costs
Within the European Union: Free shipping on orders of €275 or more. For orders under €275, shipping costs are automatically calculated at checkout.
Outside the European Union (Switzerland, Norway, United Kingdom, Iceland): Shipping costs always apply, regardless of order value. These costs are automatically calculated at checkout, before you confirm your order.
Please note: Our shipping costs for deliveries OUTSIDE EUROPE always exclude customs clearance fees and import duties! Upon arrival in your country, additional costs will be charged, namely customs clearance fees and import duties. You must pay these costs to the carrier before delivery takes place. It is your responsibility to pay these costs.
Don't want to pay import duties? Please contact one of the nearest ZÜCA partners in your country. Click here for our store locator.
Estimated Transit Times
Transit times are listed below. The number of days indicated provides an estimate of how many working days a delivery typically requires to be in transit from the moment of shipment.
| Within EUROPE | Transit Time |
| Austria | 2 - 3 |
| Belgium | 1 |
| Bulgaria | 4 |
| Croatia | 4 |
| Czech Republic | 2 - 3 |
| Denmark | 2 |
| Estonia | 3 - 4 |
| Finland | 2 - 4 |
| France | 2 - 3 |
| Germany | 2 |
| Greece | 5 - 6 |
| Hungary | 3 |
| Ireland | 3 - 4 |
| Italy | 2 - 3 |
| Latvia | 3 - 4 |
| Lithuania | 3 - 4 |
| Luxembourg | 1 |
| Netherlands | 1 |
| Poland | 2 - 3 |
| Portugal | 3 - 4 |
| Romania | 5 |
| Slovakia | 2 - 3 |
| Slovenia | 2 - 3 |
| Spain | 2 - 3 |
| Sweden | 2 - 4 |
| Outside EUROPE | Transit Time |
| Norway | 2 - 5 |
| Switzerland | 2 - 5 |
| United Kingdom (minimum order value €200) | 2 - 5 |
Restrictions
You cannot place orders online with a delivery address outside the European Union. Also excluded from online orders are deliveries to Greenland, the Faroe Islands, the islands of Suduroy and Skuvoy, the Orkney Islands, the Channel Islands, Shetland Islands, Scottish Islands, Isle of Man, Guernsey, French Guiana, Guadeloupe, Réunion, Martinique, French Polynesia, Saint-Pierre and Miquelon, Canary Islands, Ceuta and Melilla. If you still want to order products and have them delivered to one of the mentioned areas, please contact our customer service at [email protected]
Tracking an Order
In our warehouse, a tracking number, if applicable, is assigned to your order immediately. You will be notified when your package leaves our warehouse. However, it may take up to 48 hours for the package to be visible in the courier's tracking system. Even if your package has already been shipped from our warehouse and is on its way to you, the courier may not provide any information about your package for up to 48 hours.
For smaller products shipped as letter post, no tracking number will be assigned to your order. You will receive notification when it is shipped, but these shipments cannot be tracked.
Finding Order Status
The status of your order is easy to find.
- Check your email
- You must enter an email address at checkout so you can receive emails about the status of your order.
- Visit our website
- You can log in at any time on ZUCA-EUROPE for your order history. Information about your pending orders, follow-up orders and previous orders is available.
- Contact us
- If you still have questions about your order, please contact our customer service at [email protected]
