At ZÜCA Outlet, you will find products that deserve a second life. These are new and unused products returned to us by our customers or show models, products with misprints, or products whose packaging is damaged. These products also include our "End Of Life" products, products that do not return in our range once they are sold out.
All these ZÜCA certified products have passed through a strict overhaul process. As a result of this revision, it is now possible to get the products with a nice discount through our Online Outlet. In this way, we contribute together to the sustainable use of our products.
Why buy an Outlet Deal?
It is a sustainable initiative. We think it is a shame to throw away items. And you get to keep the money in your pocket to do or buy other fun things.
Only new, unused items are offered with a significant discount based on the condition of the product. A product that may have been outside your budget at first is now suddenly affordable.
These products come with a 12-month warranty. If the product is not right or you are not satisfied, we will solve it for you.
How does the discount work based on product status?
After going through the assessment, each product receives an A, B, C, or D status. This status will determine the amount of the discount it receives. The levels are as follows:
- A - 100% intact - packaging and article are undamaged and unopened.
- B - Only missing or damaged packaging.
- C - Minor damage, such as a small dent, scratch, printing error, and end-of-life.
- D - Visible damage, such as a big dent or scratch.
How long is the warranty on items in the ZÜCA Outlet?
A 12-month warranty applies to the Outlet Deals. This offer means that you are entitled to a good product for at least 12 months.
What if I am not satisfied with my purchase in the ZÜCA Outlet?
At ZÜCA Europe, you can return your product within 14 days, as well as your Outlet Deal. The product must be in the same condition when you received it, including the supplied (original) packaging. We will check each item upon return in the same way as before it was offered, including taking photos. An item delivered to you with an indicated "small scratch on the right side" is not considered additional damage, and you will be refunded the full amount. But if you return the item with extra damage, for example, a different "small dent on the front" that was not there before? Then you will only receive a part of the purchase amount back.
Can I exchange an item purchased in the ZÜCA Outlet?
Our Outlet Deals are all unique, even for products of the same type. For example, one item may be in new condition, and the other may have a scratch, or it may be missing the packaging. It is, therefore, not possible to make an exchange on an Outlet Deal.
Do actions and promotions also apply to Outlet Deals?
No, actions and promotions mentioned on http://www.zuca-europe.com/ or one of our social media channels do not apply to the ZÜCA Outlet, unless it is explicitly stated in the promotional terms and conditions.
